Shipping policy
Shipping, Delivery and Lead Times Policy
At 1of135 Gallery, we take great care to pack and ship artworks professionally and safely, so they reach you in the best possible condition.
Shipping options, delivery costs and delivery times depend on the size of the artworks, the type of product and the delivery address.
01 Production and delivery times
A work of art is not just another product. Every artwork requires special attention — not only during production and framing, but also in the way it is packed and transported. To make sure the artwork reaches you intact and in the best possible condition, we recommend self-pickup from the gallery or a dedicated delivery service.
Some of the artworks are available in stock, and others are produced especially for you, according to the size, material and framing you have chosen.
Delivery times vary according to the type of artwork and the shipping method:
| Up to | Type of work | Production and shipping |
|---|---|---|
| 10 business days | Small works (up to 50×70 or 60×60 cm) in stock | No production time | Standard shipping |
| 24 business days | Small works (up to 50×70 or 60×60 cm) made to order | Production: up to 18 business days | Standard shipping: up to 6 business days |
| 32 business days | Large works (larger than 50×70 or 60×60 cm) made to order | Production: up to 18 business days | Delivery to your door: up to 14 business days |
| 12 business days from when the item is ready | Original artworks, ceramics and textiles | Ready items: no production time | Made by the artist to order: production may take up to about one month | Special courier to your door: up to 12 business days |
Original artworks, ceramics and textiles
Some of these items are ready and available, while others are made by the artist especially for you. In that case, production may take up to about one month, depending on the artist and the item. The delivery time of up to 12 business days begins once we receive confirmation that the item is ready, and we will update you when it is ready for delivery.
Standard shipping – small works (up to 50×70 or 60×60 cm)
Artworks suitable for standard shipping are sent via a courier company throughout Israel, in accordance with its service areas.
For remote localities, or areas where delivery frequency is limited, delivery times may be longer.
Deliveries – large works (larger than 50×70 or 60×60 cm)
Large works that are not suitable for standard shipping are delivered by a dedicated delivery service, to your door.
Our regular delivery area extends from Beersheba in the south up to Haifa and the Krayot in the north, inclusive.
For destinations outside this area, you are welcome to contact us to check whether a special delivery is possible and to receive a price quote based on the location and the size of the artwork.
Delivery dates are set according to the distribution routes, and we make every effort to bring the delivery forward wherever possible.
Self-pickup – free of charge
You can choose self-pickup from one of our pickup points:
- Tel Aviv: the gallery, Kremnitsky 2.
- Ramat Gan: Ramat Chen (near Kfar HaMaccabiah).
Pickup is by prior arrangement, after you receive notification that the artwork is ready.
Artworks made to order will be available for pickup once the production process is complete, with no additional wait for shipping or delivery.
Urgent orders
If you need to receive the artwork at an earlier date, you are welcome to contact the gallery before placing the order. We will do our best to adapt the production and delivery times to your needs, subject to our options and availability.
Important information about delivery times
- Production and delivery times are counted in business days only, excluding Fridays, Saturdays, holiday eves, holidays and days of rest.
- The count of business days begins from the date the order and payment are confirmed.
- The delivery times stated are planned maximum times, and we do our best to deliver the artworks as early as possible.
- For artworks made to order, production times are estimates and may vary according to the artist, the materials and the type of work. If the expected date changes, we will update you as soon as possible.
- A delivery that requires special access conditions, the use of a crane, or unusual porterage services may involve an additional charge, arranged in advance with the customer.
- Delays caused by incorrect or missing delivery details, extreme weather conditions, a security situation, strikes, or circumstances beyond the gallery's control may affect the delivery date.
We take care over the quality of production, framing and packing of every artwork, so that it reaches you in the best and safest possible way.
02 Shipping options and costs (Israel)
Self-pickup – free
From the gallery in Tel Aviv or from the pickup point in Ramat Gan, by prior arrangement.
Standard shipping – small works (up to 50×70 or 60×60 cm)
For artworks up to 50×70 or 60×60 cm (inclusive):
- Orders of ₪600 or more: free shipping.
- Orders under ₪600: ₪35.
- Shipping is carried out by an external courier company.
Delivery to your door – large works (larger than 50×70 or 60×60 cm)
For artworks larger than 50×70 or 60×60 cm:
- Delivery cost: ₪199 per order, regardless of the number of artworks.
- Small works in the same order are delivered together with the large works at no extra cost.
- Delivery is to the doorstep only, by an external delivery company.
- This rate applies within the regular delivery area, from Beersheba to Haifa and the Krayot, subject to the delivery company's availability.
Original artworks, ceramics and textiles
Due to the unique and delicate nature of these items, you can choose one of the following options:
- Self-pickup from the gallery – free.
- Special courier to your door – ₪199 per order.
This service is provided by prior arrangement, within the regular delivery area. If the order also includes other artworks, they are delivered together at no extra cost.
Special deliveries
Deliveries outside the regular delivery area, or deliveries that require special access conditions, are arranged in advance and priced separately.
Artwork hanging service
Interested in a professional hanging service at your home as well? Feel free to contact us on WhatsApp for details and a price quote.
03 International shipping
- International shipping is available only for unframed works (art paper and canvas), rolled and shipped in a protective tube.
- Framed works, original artworks, ceramics and textiles are shipped within Israel only.
- Destinations: European Union countries, the United Kingdom, Switzerland, Norway and the USA.
- Shipping options (price per order, any number of works):
- Regular Mail – ₪29, approx. 15–40 days.
- DHL Express – ₪95, approx. 5–10 business days.
- These delivery times are in addition to the production time.
- Prices for international orders do not include Israeli VAT.
- Customs duties and local taxes, if any, are paid by the customer in the destination country, according to its laws.
For the USA and Europe, only print works may be selected, with no framing option. You are welcome to contact us for a price quote regarding framed works to the USA and the European Union.
04 Delivery areas and geographic limitations
Shipping and deliveries are carried out according to the service areas of the external courier and delivery companies.
Standard shipping
Shipping to remote areas or to localities with limited access may involve an additional charge, special arrangement and longer delivery times.
These areas include, among others:
- Eilat, the Arava and southern Negev localities.
- Localities in Judea and Samaria.
- Localities in the Golan Heights and the remote Galilee.
- Border localities and areas with access restrictions.
- Isolated localities or areas with limited delivery frequency.
- Areas with security, safety or operational restrictions.
Whether an area is considered exceptional is determined according to the locality lists and delivery areas of the relevant courier company.
Large works (larger than 50×70 or 60×60 cm) and special courier
The ₪199 delivery rate applies only to the area between Beersheba and Haifa and the Krayot, subject to service availability.
Deliveries north of the Krayot, south of Beersheba or to localities defined as exceptional require an availability check and separate pricing.
If delivery to the requested address cannot be made under the conditions shown on the website, the gallery will contact the customer to offer an alternative or agree on a price.
Any additional charge will be communicated to the customer and will require their prior approval.
If no agreement can be reached on the delivery terms, the order can be cancelled and refunded in accordance with the law.
05 Terms of doorstep delivery
Large works (larger than 50×70 or 60×60 cm) are delivered by an external delivery company, to the doorstep only.
The delivery service does not include:
- Hanging, installing or fixing artworks to the wall.
- Removing doors, door frames or parts of the building.
- Lifting by crane or bringing artworks in through windows.
- Special carrying services not included in regular delivery.
Where there is no suitable elevator, there are many stairs, or special carrying is required, an additional charge may apply according to the delivery company's terms, subject to prior arrangement and approval.
It is the customer's responsibility to make sure there is suitable access for the artwork, including the size of openings, elevators, stairwells and access routes.
If delivery cannot be completed due to access limitations that were not reported in advance, an additional charge may apply for a repeat delivery attempt or special service, according to the agreed terms and subject to the law.
06 Shipping responsibility and receiving the artworks
Shipping and deliveries are carried out by external courier and delivery companies working with 1of135 Gallery.
The gallery takes care to pack each artwork according to its size, materials and type of framing.
When you receive your shipment, we recommend checking that the packaging and the artwork are intact.
In case of damage, breakage, a defect or a mismatch in the order, please contact the gallery as soon as possible, preferably with photos of the product and the packaging.
The gallery will look into and handle the request, including with the courier company, according to the circumstances and the law.
Delivery of the artwork to the customer or to an authorized recipient will be documented according to the courier company's procedures.
A shipment will be left without the customer present only by arrangement and with their consent, where the service allows it.
07 Updates and delivery coordination
Updates about order preparation, shipping and delivery dates will be sent through one of the following channels:
- Email.
- Phone.
- WhatsApp.
It is the customer's responsibility to provide a full and accurate address, an available phone number and any details needed to coordinate delivery.
Incorrect details, no response to coordination attempts, or not being available at an agreed delivery time may cause delays and additional costs, subject to the law.
08 Delivery delays
If there is a delay beyond the stated delivery date, the gallery will update the customer as soon as possible.
If the order is not delivered by the agreed date, the customer will be entitled to the rights set out in the law, including cancelling the transaction and receiving a refund where applicable, without a cancellation fee where the law prohibits one.
09 Additional information
The shipping cost is determined by the size of the artwork, the type of product and the delivery address.
Free shipping on orders of ₪600 or more applies only to small works sent by standard shipping within Israel. It does not apply to international orders.
The gallery may update shipping rates, delivery areas and delivery terms from time to time. The terms that apply to an order already confirmed are those shown and accepted at the time of purchase, and in accordance with the law.
Product images on the website are for illustration purposes. There may be slight differences in colors and textures due to photography, lighting and screen settings.
Receiving a damaged or incorrect artwork will be handled according to the gallery's exchange and return policy and in accordance with the law.
Nothing in this policy derogates from the customer's rights under the Consumer Protection Law, 5741–1981, or any other applicable law.