Refund policy

Cancellation of a purchase by the customer

We do everything we can to make sure you love the original artworks you ordered from us!
But if you still have doubts, no problem: you may exchange or return any item, subject to the conditions below. Where the product is in the company's stock and was not ordered specially for the customer, items may be returned or exchanged within the period set out below, upon presentation of a tax invoice or receipt.
Only complete, undamaged products in their original packaging that have not been used in any way will be accepted for exchange or return.
The customer may cancel a transaction made on the website in accordance with the Consumer Protection Law, 5741–1981 (the "Consumer Protection Law"), or alternatively exchange the product for an equivalent alternative product or a credit, all as detailed below:

Cancellation of a transaction and return of artworks
A transaction may be cancelled in accordance with the provisions of the Consumer Protection Law, 5741–1981.
For purchases on the site, the right of cancellation for products that are not excluded by law applies from the date the order is placed and until 14 days from the day the product is received or from the day the document detailing the transaction is received, whichever is later.

Refund method: credit to the credit card.
Where the product is made to order and is not in the company's stock, it has been explained to and agreed by the customer that the company does not hold stock and that the artworks are produced especially for them, at their request, according to the size and finish they selected in the order. Accordingly, such an order cannot be cancelled, in accordance with the Consumer Protection Regulations (Cancellation of Transaction), 5771–2010.

Custom-made artworks
At the 1of135 gallery, every printed artwork is produced individually after the order is received, according to the personal specification chosen by the customer.
The ordering process includes a number of choices that define the final artwork:
• Choice of the artwork – the specific work selected from the gallery's collection.
• Choice of the print medium – high-quality art paper or canvas.
• Choice of the artwork size – according to the desired size.
• Choice of the framing – frame type, material, shade and finish options.
The combination of these choices creates a product with a unique specification, produced especially for the customer after their order is approved.
The artworks are not ready-made off-the-shelf products; they go through a production process that includes printing, finishing and framing according to the chosen specification.

No exchange, return or refund will be given for a product that has been damaged in any way and/or used in any way. A refund will be given provided the product is returned unused and without any defect or damage, as it was received. The company shall have sole discretion regarding the condition of the returned product.
No monetary refund will be given for products for which no payment was made, such as promotional items or gifts.
Regarding product defects: if the customer does not notify the website management of any defect in the product within 24 hours of receiving it, this constitutes notice that the product has no defect, and the customer shall have no claim against the company regarding any defect in the product.
Refunds will be credited to the credit card and/or PayPal account used for the order, less a cancellation fee of 5% of the transaction value or ₪100, whichever is lower, in accordance with the law. The refund will be credited to the customer's credit card and/or PayPal account in accordance with the policies of the credit card company and PayPal.
For any questions regarding inquiries, exchanges, returns, etc., please contact the company's customer service by email: ART@1of135.com or by phone: 972-3-6090802